Shipping Policy

Thank you for choosing Petaro.sg, operated by Yuro Pte. Ltd. This Shipping Policy outlines important information about the shipping process for products purchased through our website. Please read this policy carefully before placing your order. By making a purchase on our website, you agree to the terms and conditions outlined below.

  1. Processing Time

1.1. All items available for purchase on Petaro.sg are made to order. This means that once an order is placed, our team will begin crafting the item specifically for you.

1.2. The processing time for local orders (Singapore) is estimated to be 2 to 3 weeks from the date of order placement.

1.3. For international orders, the processing time is estimated to be 3 to 4 weeks from the date of order placement.

  1. Shipping Time

2.1. After the processing period, your order will be shipped using the selected shipping method.

2.2. Please note that shipping times may vary depending on the shipping method chosen during checkout, as well as the destination of the package.

2.3. The estimated shipping time for local orders is [14] business days.

2.4. The estimated shipping time for international orders is [30] business days.

  1. Tracking

3.1. Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to track the progress of your package as it makes its way to you.

  1. Shipping Methods

4.1. We offer a range of shipping options for both local and international orders. These options will be presented to you during the checkout process.

  1. Shipping Costs

5.1. Shipping costs are calculated based on the shipping method selected during checkout and the destination of the package. The total shipping cost will be displayed before you complete your order.

  1. Customs and Import Duties

6.1. For international orders, customs and import duties may be applied to your order when it reaches its destination. These charges are the responsibility of the recipient and vary from country to country. Please check with your local customs office for more information.

  1. Address Accuracy

7.1. It is crucial to provide accurate shipping information during checkout. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

  1. Delays

8.1. While we make every effort to ensure timely delivery, please note that factors such as customs processing, weather conditions, and unforeseen events may cause delays that are beyond our control. We appreciate your understanding in such cases.

  1. Contact Us

9.1. If you have any questions or concerns about our Shipping Policy, please contact our Customer Service team at sales@petaro.sg.